Overdue Churn and Retention Solutions

Customer Churn Metrics You Should Be Tracking in 2024

Tracking the right metrics is critical for understanding and reducing customer churn effectively. While many companies focus solely on churn rate, there are several other metrics that can provide deeper insights into customer behavior and help businesses refine their retention strategies. Here are key customer churn metrics you should be tracking in 2024:

Stephen Swann

Oct 3, 2024 · 3 min read

Blog

Comparing Churn Reduction Strategies: How Overdue Leads the Pack

Numerous strategies are employed across the industry to mitigate churn, including improving customer service, enhancing product features, and engaging customers with personalized experiences. While effective, these strategies often demand a substantial investment of time and resources.

Stephen Swann

Oct 9, 2023 · 1 min read

Blog

Beyond Failed Payment Recovery: A Holistic Approach to Churn Reduction with Overdue

At Overdue, we understand that prevention is better than recovery. That's why we've designed our platform not just to recover payments, but to prevent customer churn at its core.

Stephen Swann

Jun 5, 2023 · 2 min read

Blog

The importance of customer feedback for increasing lifetime value with Overdue

By using Overdue’s Net Promoter Score, businesses can identify areas where they are excelling and areas where they need to improve. This information can then be used to make data-driven decisions that will increase customer satisfaction and, in turn, increase lifetime value.

Stephen Swann

Mar 6, 2023 · 1 min read

Blog

Should you build your own failed payment recovery?

Overall, using a failed payment recovery platform like Overdue makes more sense than building your own solution. It provides expertise, scalability, flexibility, and cost-effectiveness, allowing you to effectively recover lost revenue and protect the financial health of your business.

Stephen Swann

Dec 8, 2022 · 2 min read

Blog

Churn and recessions

One way that companies can combat this threat is by prioritizing retention efforts. This can involve offering special promotions or discounts to loyal customers, improving the customer experience, or providing additional value through added features or services. However, these efforts can be costly and may not always be effective in preventing churn.

Stephen Swann

Dec 6, 2022 · 1 min read

Blog

3 Ways to Reduce Churn During a Recession

If you’re worried that the economy might head towards a recession, one of the highest impact, lowest effort things you can do in response is to curb churn. Reducing your churn can lead to steadier cash flow that can help you weather any downturn.

Stephen Swann

Sep 2, 2022 · 6 min read

Blog

Do you know why customers cancel their subscription?

Cancellation of your product or service is inevitable. You can't stop it. But you can get a lot of feedback if you include cancellation survey during the off boarding process.

Stephen Swann

Dec 31, 2021 · 2 min read

Blog

Understanding Your Net Promoter Score

You can compile and track this score regularly both for your entire company and also for individual customer segments, geographic areas, or functional units.

Stephen Swann

Sep 17, 2021 · 3 min read

Blog

5 Effective Strategies You Can Use to Reduce Churn

Subscription cancellations are indeed a fact of business, but that does not mean there is nothing you can do to stop them. Tools from Overdue let you engage with customers at the moment they are contemplating canceling their subscription. Here are some effective solutions.

Stephen Swann

Sep 15, 2021 · 3 min read

Blog

The Importance of Proper Feedback For Early-Stage Startups

Client feedback plays a huge role in customer retention and is critical for early-stage businesses looking for quick wins. Client feedback helps you determine if your clients are satisfied with your service, what they like best and like least, and where you can improve.

Stephen Swann

Aug 16, 2021 · 2 min read

Blog

6 Reasons Why Customer Feedback Is Important for Your Business

It’s easy for established businesses to become complacent, especially when what has worked before appears to still be working. But even well-performing businesses need to always be on the hunt for ways to improve their products and services.

Stephen Swann

Aug 13, 2021 · 2 min read

Blog

Growth Platforms - a Must for Today’s Businesses

A recent survey found that half of customers would happily switch to a rival business after just a single unpleasant experience — a figure that surges to 80% after several bad experiences.

Stephen Swann

Aug 9, 2021 · 3 min read

From the blog

Customer Churn Metrics You Should Be Tracking in 2024

Comparing Churn Reduction Strategies: How Overdue Leads the Pack

Beyond Failed Payment Recovery: A Holistic Approach to Churn Reduction with Overdue

The importance of customer feedback for increasing lifetime value with Overdue

Should you build your own failed payment recovery?

Churn and recessions

3 Ways to Reduce Churn During a Recession

Do you know why customers cancel their subscription?

Understanding Your Net Promoter Score

5 Effective Strategies You Can Use to Reduce Churn

The Importance of Proper Feedback For Early-Stage Startups

6 Reasons Why Customer Feedback Is Important for Your Business

Growth Platforms - a Must for Today’s Businesses

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